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Frequently Asked Questions

How quickly do orders ship? 

Orders ship within 1-5 days from our office in New York via USPS or UPS.

Where are the products made?

All products are made in the USA.

Do you have a store front? 

We do not have a store front. Our products are sold in select retailers, spas, hotels and resorts in the United States and internationally.

If I have a question, is there someone I can call? 

Yes, call 214.499.1051 or email jessica@essenceofvali.com.

Are the products safe for elderly people and children?

Yes, with supervision our products are safe and effective for all ages. 

These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent disease.

Can I use the products if I am pregnant?

Do not use our products during the first trimester. Do not use Relief or Balance blends at any time during pregnancy.

These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent disease.

What is the shelf life for Essence of Vali products?

The recommended shelf life for our products is 2 years.

Can a product be returned for a refund or exchange?

We do not accept returns. Please read and review our Return Policy.